Gaya APA

Maula, S, A. (2016). Pengaruh CRM, Service Quality dan Switching Cost Terhadap Customer Loyalty [Skrips] . Purwokerto: FEB Universitas Muhammadiyah Purwokerto.

Gaya MLA

Maula, Siti, Aminatul. "Pengaruh CRM, Service Quality dan Switching Cost Terhadap Customer Loyalty [Skrips]". Purwokerto: FEB Universitas Muhammadiyah Purwokerto, 2016. Text.